At least one resolution is required unless you choose no voluntary returns.
This is a general-purpose template, not legal advice. Consult a qualified attorney for your jurisdiction.
What is a refund policy?
A refund policy is a clear statement of when customers can return a purchase, request their money back, or ask for another remedy. It sets expectations before someone buys and gives your business a consistent process for handling refund requests. Many online stores, marketplaces, and payment providers ask sellers to publish one.
What belongs in the policy depends on what you sell. Physical products need a return window, condition rules, and who pays return shipping. Digital products need a clause about losing the return right once a download begins. Services and subscriptions need cancellation terms instead of physical returns. This generator adjusts the document to match your business type.
Rules also vary by location. The UK gives many online shoppers statutory cancellation rights. US rules can vary by state and sales channel, and Canadian consumer rules vary by province. The market presets add useful starting language, but you should still check the rules that apply where you sell.
For example, a US apparel store might offer a 30-day voluntary return window, while a freelance designer would skip shipping terms and define what happens when a client cancels after work starts.
The generator runs in your browser. Copy link places the current form details in the URL, so remove private contact or address details before sharing that link.
How to use this refund policy generator
Pick your business type and market. Choose physical products, digital products, services, or subscription, then select the US, UK, or Canada. The form shows only the fields that apply.
Set your terms. Choose a return window, the resolutions you offer (refund, store credit, or exchange), who pays return shipping, and any non-returnable items.
Add optional clauses. Turn on a damaged-or-defective clause, a restocking fee, or proof-of-purchase requirements. The live preview updates as you go.
Copy or download. Copy the policy as plain text, copy it as HTML to paste into your store, or download a PDF. Use Copy link to save or share your draft.
Need a document for customer payments too? Create one with our Invoice Generator.
This generator creates a general-purpose template and is not legal advice. For high-stakes situations, have a lawyer review the final policy.